Managing Difficult Conversations We all have to have difficult conversations - at work, at home, with friends, family and strangers. This course helps you to manage those conversations in an assertive and compassionate way. Buy $100.00
1 Introduction Course Manual Introduction Introduction audio version 2 Building Rapport Rapport Rapport Audio Version 3 Active listening Active Listening Active Listening audio version 4 Questioning Question Types Question Types audio version 5 Putting Yourself In Their Shoes Perceptual Positions Perceptual Positions Audio Version 6 Assertiveness Assertiveness audio version Assertiveness 7 Structured Feedback Structured Feedback Structured feedback audio version 8 Goal Setting Goal Setting and Well Formed Outcomes Well formed outcomes course audio version 9 Delegation Delegation Delegation - audio version Blank Delegation plan
