Course curriculum

  • 1
    Introduction
    • Course Manual
    • Introduction
    • Introduction audio version
  • 2
    Building Rapport
    • Rapport
    • Rapport Audio Version
  • 3
    Active listening
    • Active Listening
    • Active Listening audio version
  • 4
    Questioning
    • Question Types
    • Question Types audio version
  • 5
    Putting Yourself In Their Shoes
    • Perceptual Positions
    • Perceptual Positions Audio Version
  • 6
    Assertiveness
    • Assertiveness audio version
    • Assertiveness
  • 7
    Structured Feedback
    • Structured Feedback
    • Structured feedback audio version
  • 8
    Goal Setting
    • Goal Setting and Well Formed Outcomes
    • Well formed outcomes course audio version
  • 9
    Delegation
    • Delegation
    • Delegation - audio version
    • Blank Delegation plan